01Order processing timeline
Processing begins after final artwork approval and payment confirmation. Since print products are made to order, production time may vary by product type, quantity, finishing, material availability and workload.
Our team will share expected timelines during order confirmation whenever special production or dispatch planning is required.
If an order includes multiple items, separate finishing, lamination, cutting or large-format printing, dispatch may be planned in stages after quality checks.
- Timeline starts after artwork and payment confirmation.
- Custom finishing or bulk quantities can require additional time.
- Dispatch details are shared after packing is ready.
02Shipping charges
Shipping charges are generally calculated based on package weight, size, delivery location and transport/courier mode. Final shipping or transport charges may be shared before dispatch where applicable.
For some local or promotional orders, delivery terms may differ and will be communicated by the RCS Graphic team.
Large banners, heavy paper bundles or fragile finished materials may need different packing and transport arrangements than small stationery orders.
- Charges depend on destination, parcel size and chosen mode.
- Local delivery and transport-office dispatch can have different terms.
- Bulk orders may require separate packing or multiple parcels.
03Courier, local delivery and transport collection
Orders may be delivered locally, sent by courier or dispatched through transport depending on destination and package size. In transport dispatch cases, customers may need to collect the parcel from the transport office.
Please ensure your phone number and delivery details are correct to avoid delays in courier or transport coordination.
When a third-party courier or transport provider is used, delivery timing may depend on their route, pickup schedule and local service availability.
- Keep receiver name, mobile number and address complete.
- Transport-office parcels may require customer pickup.
- Courier tracking or dispatch notes are shared when available.
04Delay and damage reporting
Courier delays, weather issues, transport delays, incomplete address details or late artwork approvals may affect delivery timelines.
If a parcel appears damaged, please record photos/videos before opening when possible and contact our support team with order details as soon as possible.
Quick reporting helps us compare packing records, courier status and product condition so the support team can guide the next step.
- Report visible damage quickly with photos or video.
- Keep packaging until the issue is reviewed.
- Share order details so support can identify the dispatch.